Help Center

Getting started

Signing in

WhatWorks uses your mobile number. Enter it, and we send a one-time password (OTP) by SMS. There is no separate password to remember. Use the same number every time — your tasks are tied to it.

Your first task

Tap the + button, enter what needs doing, pick who it is for from your contacts, and set a deadline. The person you assigned it to sees it immediately if they are on WhatWorks. If they are not, the task waits for them and links up automatically when they join with that number.

Working on tasks

The chat on each task

Every task has its own thread. Messages, status changes, edits, payments and follow-ups all appear there in order, so the discussion never gets separated from the job.

Activity log

Open the log from the task header to see every change — who made it, what the value was before and after, and when. Tap any entry to jump to that point in the chat.

Follow-ups

Schedule the next touchpoint on a task and you will be reminded when it is due. Scheduled dates show on the log entry so you can see what is coming.

Attachments

Share photos and documents on a task. Your copy stays on your device, so it opens instantly and keeps working offline. Storage limits depend on your plan.

Deleting a message

You can delete your own message for everyone within 60 minutes of sending it. After that, you can still delete it for yourself.

Privacy and security

App lock

Settings has a PIN lock. Once set, the app asks for your PIN when you open it. It protects the app on a shared or lost phone.

Who can see my tasks

Only the people on a task — the person who created it and the people it is assigned to. Nobody else can open it.

Changing your number

Update it in your profile and verify the new number by OTP. Your tasks and history follow you.

Premium

What Premium changes

Higher limits: more contacts selectable per task, more attachment storage, CSV/PDF export, reports, and more sales teams. See pricing for the current list.

How to upgrade

Go to whatworks.pro/upgrade, sign in with the same mobile number you use in the app, choose a duration and pay. Your plan activates automatically — no code to enter.

It has not activated

Activation happens when your bank confirms the payment to us, which is usually seconds but can take a few minutes. Check My Account for the payment status. If it shows paid and the app still says Basic, close and reopen the app. If it is still wrong after that, contact us with the payment ID from My Account.

Is it per person or per company?

Per person. Upgrading your number upgrades you, not everyone you work with.

Renewing

Buying again while you still have time left adds to your existing expiry — you do not lose the days you already paid for. There is no automatic recurring charge; you renew when you choose to.